VIP Customer Support Specialist
Job Summary
Providing premium support to VIP clients, the part-time VIP Customer Support Specialist will manage inquiries via chat, email, and phone, ensuring 24/7 coverage and maintaining high service standards while resolving complex issues.
Key responsibilities
- Deliver high-level support to VIP clients through various communication channels
- Monitor customer accounts and proactively identify potential issues, ensuring smooth shift handovers
- Meet KPIs related to response time, resolution time, and customer satisfaction while adapting to rotating schedules
Required qualifications
- Upper-Intermediate to advanced level of English (fluent written and spoken)
- Fluent Spanish speaker
- Experience handling live chat and email interactions is advantageous
- Previous customer support experience is a plus, though not mandatory
COMPLETE JOB DESCRIPTION
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