VIP Program Manager

Job Summary

A company is looking for a VIP Program Manager to enhance the experience and retention of its top players.

Key Responsibilities:

• Own retention, engagement, and lifetime value of high-value players
• Build and evolve the VIP program, including structure and player journeys
• Identify churn signals early and proactively intervene to retain at-risk players

Required Qualifications:

• 2-5 years of experience in VIP, loyalty, or high-value customer programs
• Strong understanding of player behavior and retention strategies
• Experience collaborating with multiple teams in a fast-paced environment
• Self-starter mindset with the ability to build programs from scratch
• Customer-first approach