VIP Support Specialist

Job Summary

Providing dedicated operational and account support, the remote VIP Support Specialist will manage day-to-day account-related requests for executive clients, ensuring timely resolution of inquiries and fostering strong client relationships.

Key responsibilities

• Resolve incoming calls, emails, and assigned cases from executive clients efficiently while documenting interactions in the Salesforce casing system
• Collaborate with internal departments to ensure a seamless client experience and proactively identify account risks to leadership
• Achieve and exceed company and department goals while maintaining professional competence and understanding client needs

Required qualifications

• GED or High School Diploma; college degree preferred
• Minimum of 1 year of customer service experience in a professional role
• Minimum of 1 year of experience in the dental industry
• Exceptional organizational skills and ability to meet deadlines
• Proficient in MS Office applications and capable of developing reports in Excel