VIP Support Specialist
Job Summary
Providing dedicated operational and account support, the remote VIP Support Specialist will manage day-to-day account-related requests and ensure timely resolution of inquiries for executive clients while focusing on enhancing client satisfaction and retention.
Key responsibilities
- Resolve incoming calls, emails, and cases from executive clients efficiently while documenting interactions in the Salesforce casing system
- Collaborate with internal departments to deliver a seamless client experience and proactively identify account risks
- Maintain professional competence and achieve department goals while establishing effective work relationships
Required qualifications
- GED or High School Diploma; college degree preferred
- Minimum of 1 year of customer service experience in a professional role
- Minimum of 1 year of experience in the dental industry
- Exceptional organizational skills and ability to meet deadlines
- Proficient in MS Office applications and capable of developing reports and manipulating data in Excel
Complete Job Description
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