Virginia Call Center Representative
Job Summary
Seeking a detail-oriented Virginia Call Center Representative, the full-time hybrid position will manage incoming calls, prepare detailed reports, and ensure compliance while supporting client operations from the Norfolk area.
Key responsibilities
- Answer and track incoming calls while routing and escalating as necessary
- Prepare and submit accurate reports in government systems, ensuring confidentiality and compliance
- Conduct database and open-source research to support client operations
Required qualifications
- 3+ years of experience in a call center environment
- Associate's Degree preferred; high school diploma or equivalent required
- Proven ability to multitask while communicating and inputting data
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite
- Experience in handling sensitive information
Complete Job Description
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