Virginia Customer Service Specialist

Job Summary

Supporting HSN from a remote environment, the full-time Virginia Customer Service Specialist will manage inbound customer calls, assist with inquiries, promote products, and maintain high call volumes while providing personalized experiences.

Key responsibilities

• Handle a high volume of inbound customer inquiries and assist with order placements, refunds, and account analysis
• Promote additional products during customer interactions to enhance sales opportunities
• Report to a Customer Service Supervisor and maintain a distraction-free work environment

Required qualifications

• At least 12 months of customer service experience
• Ability to learn and work effectively in a virtual environment
• Proficiency in navigating multiple systems and screens
• Availability to work weekends, holidays, and additional hours as needed
• Bilingual Spanish-speaking candidates are encouraged to apply