Virginia Customer Service Specialist
Job Summary
Providing exceptional customer service from a remote location, the full-time Virginia Customer Service Specialist will assist clients via phone, email, and live chat, ensuring a smooth order process and addressing customer inquiries with empathy and resourcefulness.
Key responsibilities
- Assist customers with product selection, order questions, and issue resolution through various communication channels
- Maintain accurate records of customer interactions and meet established performance metrics
- Identify opportunities for upselling and cross-selling to enhance the overall customer experience
Required qualifications
- High school diploma or equivalent; some college coursework is a plus
- Prior customer service experience preferred, but training is available for the right candidate
- Ability to type at a minimum of 40 WPM
- Comfortable using technology and troubleshooting technical issues
- Proactive attitude with a focus on customer satisfaction and problem-solving
Complete Job Description
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