Virginia Customer Support Specialist

Job Summary

To provide exceptional customer experiences, the remote Virginia Customer Support Specialist will address customer inquiries, resolve issues related to orders, and manage high-volume phone calls while collaborating with internal teams.

Key Responsibilities

• Respond to customer support tickets and manage high-volume phone calls regarding existing and new orders
• Document issues in Confluence and visit court dockets for information on case filings
• Assist customers via email and address queries from internal departments and process servers

Required Qualifications

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Experience with Microsoft Outlook, Excel, Word, and PDF Editor preferred
• Ability to read, write, and speak English fluently
• Typing speed of at least 55 wpm
• Experience in document manipulation and implementing new processes