Virginia IT Support Specialist Lead

Job Summary

A company is looking for an IT Support Specialist Lead.

Key Responsibilities

• Ensure compliance with IT policies and standards while providing technical support and guidance
• Lead IT Asset Management projects and coach the team on technical support and troubleshooting
• Analyze and develop solutions for complex IT issues impacting desktops, laptops, and mobile devices

Required Qualifications

• Experience with help request tracking and reporting tools
• Proficiency in Microsoft Desktop products, Active Directory, and basic networking
• Ability to lead and train others in a technical environment
• Knowledge of IT concepts and trends, with a focus on desktop environments
• Educational background in Computer Science, Information Systems, or a related field is desired