Virginia Licensed Agent Supervisor

Job Summary

Supervising a team of customer service professionals, the full-time salaried Virginia Licensed Agent Supervisor will oversee consult team activities and workflows, ensuring alignment with strategic objectives while providing high-quality service to taxpayers in a 100% remote work environment.

Key responsibilities

• Manage and supervise the consult team staff and customer contact activities to ensure quality service delivery
• Coordinate staff development and training initiatives to enhance team performance and support agency objectives
• Analyze performance metrics and implement process improvements to optimize operational efficiency and accuracy

Required qualifications

• General knowledge of Virginia taxes, tax returns, and relevant regulations
• Demonstrated experience leading a team in a high-volume call center environment
• Strong organizational skills with the ability to manage multiple tasks effectively
• Advanced proficiency in Microsoft Office Suite, particularly in data analysis and reporting
• Proven track record of delivering high-quality customer service in challenging situations