Virginia Licensed Call Center Agent

Job Summary

A company is looking for a Remote Call Center Agent Part-time - Multi-Hire.

Key Responsibilities

• Respond to a high volume of customer inquiries via phone, email, and social media
• Provide assistance with DMV products, services, and online tools
• Document customer interactions using call-routing, ticketing, and CRM systems

Required Qualifications, Training, and Education

• Experience in a fast-paced customer service or contact center environment
• Proficiency in navigating CRM systems and transaction processing tools
• Basic knowledge of Wi-Fi and VPN technology
• Ability to manage stressful situations and difficult customer interactions
• Working knowledge of standard operating systems and software applications