Virginia Licensed Call Center Rep

Job Summary

A company is looking for a Call Center Representative to assist customers in a remote setting.

Key Responsibilities

• Support customer inquiries regarding insurance policies, coverage, and billing issues while offering additional products
• Share expertise on products and services to ensure appropriate insurance coverage for customers
• Assist customers in setting up new claim reports and provide empathetic support to those recently in accidents

Required Qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Property & Casualty license required for sales roles, with the opportunity to obtain it during training
• Ability to multitask and navigate multiple computer systems
• Customer service experience preferred
• Must maintain compliance with licensing requirements as an employee