Virginia Licensed Client Service Specialist

Job Summary

A company is looking for a Customer Service Representative 1 (Remote).

Key Responsibilities:

• Build and maintain strong relationships with clients, addressing their claims, billing, and benefit inquiries
• Collaborate with agency employees and carrier representatives to ensure a smooth renewal process and effective communication
• Update the client management portal and assist with client-related updates and changes in carrier information

Required Qualifications:

• 0 to 3 years of previous industry experience in a customer support or account management position
• High School Diploma/GED
• Virginia Life and Health Insurance License (can be obtained after hire)
• Experience in the employee benefits industry (preferred)
• Associate or Bachelor's Degree in Business Administration or a related field (preferred)