Virginia Licensed Customer Service Specialist
Job Summary
To support the Medical Review Services Unit, the part-time hourly Virginia Licensed Customer Service Specialist will review and evaluate medical information, communicate requirements to customers regarding their medical review orders, and manage inquiries from various stakeholders in a remote work environment following an initial two-week in-person training.
Key responsibilities
- Respond to inquiries from DMV's Customer Service Centers and other stakeholders regarding medical case evaluations
- Index manual documents and record notes into customer records as assigned
- Ensure compliance with agency policies and procedures while assisting customers with medical requirements
Required qualifications
- Considerable knowledge of medical terminology
- Experience in a medical setting evaluating and communicating medical information
- Experience providing customer service
- Proficiency in operating computers, including Microsoft Office and databases
- Demonstrated ability to understand and adhere to policies and procedures
Complete Job Description
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