Virginia Licensed Property & Casualty Agent
Job Summary
Working remotely in a full-time capacity, a Virginia Licensed Property & Casualty Agent will assist members with their insurance needs by responding to inquiries, providing expert guidance on personal lines insurance products, and processing transactions without engaging in sales.
Key responsibilities
- Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes
- Build rapport and trust by understanding member needs and offering accurate solutions to minimize transfers and escalations
- Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies
Required qualifications
- High School diploma or GED required; some college degree preferred
- At least 6 months of customer service experience required; contact center experience is a plus
- Must have an Active Property & Casualty or Personal Lines license
- Typing speed of 20 WPM with 90% accuracy
- Solid understanding of insurance compliance and regulatory standards
Complete Job Description
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