Virginia SNAP Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support individuals and families seeking assistance with SNAP (Supplemental Nutrition Assistance Program).

Key Responsibilities:

• Answer inbound and outbound calls from Virginia residents regarding SNAP benefits
• Provide accurate information about program eligibility, application processes, and benefit timelines
• Document all customer interactions accurately in call center systems and maintain confidentiality

Required Qualifications:

• High School Diploma or GED
• Ability to multi-task while maintaining accuracy and professionalism
• Ability to sit for extended periods of time while handling calls
• Strong internet connection due to the remote nature of this role
• Ability to successfully pass a background check