Job Summary
An education services company has an open position for a Virtual Academic Coach.
Must be able to:
- Take inbound calls from students regarding help requests
- Research students' files; ensure a personable and professional approach
- Identify problems and help students solve their difficulties efficiently
Must meet the following requirements for consideration:
- High school diploma or GED
- Experience with US customers in education/teaching/tutoring
- Proficient computer, email and MS Office skills
- Ability to handle difficult and/or irate customers
- Customer service/call center experience