Job Summary
A computer IT company is seeking a Virtual Account Service Team Lead.
Core Responsibilities of this position include:
- Collaborating and consulting with engineers, customers, vendors and contractors to resolve customer issues
- Assisting to determine root cause analysis on major issues as requested
- Working closely with other peer Technical Team Leads and additional support team within the CSC
Skills and Requirements Include:
- Bachelor’s degree in telecommunications or equivalent related education and work experience
- 5 years experience supporting Cisco hardware and software
- Strong working knowledge of UCCE and CUCM 11.5 and higher
