Virtual Account Services Call Center Customer Service Representative

Location: Arizona, Nevada

Compensation: Hourly

Staff Reviewed: Mon, Jan 04, 2021

This job expires in: 13 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A media company is seeking a Virtual Account Services Call Center Customer Service Representative.

Core Responsibilities Include:

  • Assessing customers’ needs, suggesting products and services for their home and business needs
  • Adjusting billing, negotiate claims, and arrange product substitutions/returns
  • Managing customer concerns while meeting goals in Serving, Solving, and Selling

Qualifications for this position include:

  • Live in the Greater Phoenix area and surrouding communities or Las Vegas and surrounding communities
  • High school diploma, GED or relevant work experience
  • 6 months experience using a computer and navigating multiple screens
  • 1 or more years customer service experience
  • High-speed internet connection available in your home
  • Excellent skills in creating an exceptional customer experience

COMPLETE JOB DESCRIPTION

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