Job Summary
A media company is seeking a Virtual Account Services Call Center Customer Service Representative.
Core Responsibilities Include:
- Assessing customers’ needs, suggesting products and services for their home and business needs
- Adjusting billing, negotiate claims, and arrange product substitutions/returns
- Managing customer concerns while meeting goals in Serving, Solving, and Selling
Qualifications for this position include:
- Live in the Greater Phoenix area and surrouding communities or Las Vegas and surrounding communities
- High school diploma, GED or relevant work experience
- 6 months experience using a computer and navigating multiple screens
- 1 or more years customer service experience
- High-speed internet connection available in your home
- Excellent skills in creating an exceptional customer experience