Job Summary

A media company is seeking a Virtual Account Services Call Center Customer Service Representative.

Core Responsibilities Include:

• Assessing customers’ needs, suggesting products and services for their home and business needs
• Adjusting billing, negotiate claims, and arrange product substitutions/returns
• Managing customer concerns while meeting goals in Serving, Solving, and Selling

Qualifications for this position include:

• Live in the Greater Phoenix area and surrouding communities or Las Vegas and surrounding communities
• High school diploma, GED or relevant work experience
• 6 months experience using a computer and navigating multiple screens
• 1 or more years customer service experience
• High-speed internet connection available in your home
• Excellent skills in creating an exceptional customer experience