Job Summary
A vehicle for hire company has an open position for a Virtual Airport Ride Customer Success Representative in Austin.
Must be able to:
- Deliver the best customer service across multiple platforms
- Be the face and heart of our Company
- Reach out to riders and drivers to verify account information
Skills and Requirements Include:
- Have a passion for helping people find solutions
- Are excited about tackling challenging problems and questions from customers
- Can troubleshoot issues efficiently and know when to escalate them to the product and technical teams
- Remain calm and cool under pressure and can handle even the most difficult situations with grace
- Are understanding and empathetic
- Are tech-savvy and interested in learning new tools and in providing feedback to improve existing tools
