Job Summary

A Black neobank has an open position for a Virtual Banking Customer Support Leader.

Individual must be able to fulfill the following responsibilities:

• Plan, manage, negotiate, and execute the transition to in-house customer service
• Create channels for customer feedback to reach internal stakeholders
• Be a tireless internal advocate for customer service

Qualifications Include:

• Banking or finance experience
• Experience providing secure and compliant customer service within regulated industries
• Experience building teams and processes, with the ability to take a long view
• Strong customer service chops