Job Summary
A software company has a current position open for a Virtual Bilingual English Chinese Support Specialist.
Must be able to:
- Deliver outstanding multi-channel (Zendesk, social media, blog, app stores, etc.) customer support in English and Chinese
- Reproduce product issues, report them to the appropriate engineering teams and monitor their status
- Share user feedback with internal teams to identify customer needs and translate user insights
Applicants must meet the following qualifications:
- Native-level fluency, both written and spoken, in English and Chinese
- Good understanding of at least 2 of the following operating systems: macOS, Windows, Android, iOS
- Excellent writing skills with an articulate, conversational style
- Willingness to work flexible hours and weekend shifts when required