Virtual Bilingual French Customer Service Manager

Job ID: Available for Members

Location: Maine

Compensation: To Be Discussed

Staff Reviewed: Mon, Oct 15, 2018

Job Category: Customer Service, Management

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Flexible

Employer Type: Employer

Career Level: Manager

Job Summary

An online marketplace is in need of a Virtual Bilingual French Customer Service Manager.

Core Responsibilities of this position include:

  • Managing a team of 12- 18 virtual consultants at varying skill levels
  • Supervising Sales and Service Consultants answering calls and/or emails from customers
  • Coaching and developing agents in soft skills and service techniques in order to deliver key results and build a high performing team

Applicants must meet the following qualifications:

  • 3+ years leadership experience
  • 1+ years leading a virtual team
  • College degree preferred or equivalent job related experience
  • Excellent problem solver with a proven track record of driving results
  • A competitive spirit and drive to succeed
  • Outstanding oral and written communication skills