Job Summary
An online marketplace is in need of a Virtual Bilingual French Customer Service Manager.
Core Responsibilities of this position include:
- Managing a team of 12- 18 virtual consultants at varying skill levels
- Supervising Sales and Service Consultants answering calls and/or emails from customers
- Coaching and developing agents in soft skills and service techniques in order to deliver key results and build a high performing team
Applicants must meet the following qualifications:
- 3+ years leadership experience
- 1+ years leading a virtual team
- College degree preferred or equivalent job related experience
- Excellent problem solver with a proven track record of driving results
- A competitive spirit and drive to succeed
- Outstanding oral and written communication skills