Virtual Bilingual Spanish Medicaid Member Support Call Center Customer Service Representative

Job Summary

An IT company is seeking a Virtual Bilingual Spanish Medicaid Member Support Call Center Customer Service Representative.

Core Responsibilities of this position include:

• Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment
• Gathering information, assessing caller needs, researching and resolving inquiries and documents calls
• Providing clear and concise information regarding member eligibility

Qualifications for this position include:

• Positive and energetic attitude
• Ability to communicate clearly and confidently
• Ability to multi-task and manage time effectively
• Attention to detail, grammar, and spelling accuracy