Virtual Call Center Agent

Job Summary

A company is looking for a Virtual Call Center Agent responsible for managing calls from clients seeking appointment scheduling and general inquiries.

Key Responsibilities

• Field calls from prospective clients in a timely and friendly manner
• Schedule client appointments efficiently while ensuring satisfaction
• Manage high volume of inbound and outbound calls and provide feedback to management

Required Qualifications, Training, and Education

• High school diploma or equivalent
• Prior veterinary or call center experience in a medical setting is preferred
• Ability to work remotely and productively as part of a team
• Availability to work 30-40 hours a week from home
• Basic typing skills and comfort working with a laptop