Job Summary

A technology company is searching for a person to fill their position for a Virtual Call Center Operations Supervisor in Houston.

Core Responsibilities of this position include:

• Managing and directing the daily activities of agents and leads
• Using all available tools to ensure effective supervising, planning, and managing functions
• Carrying out coaching, training, disciplining, and reviewing all agents and leads

Required Skills:

• Bachelor's degree or associate's degree from an accredited institution
• 1+ year(s) experience in call center management
• Passion for technology
• Experience with Avaya CMS and other helpdesk reporting tools
• Proven team building experience
• Must be able to maintain a noise and distraction-free environment