Virtual Call Center Representative in Cincinnati

Job Summary

A staffing agency needs applicants for an opening for a Virtual Call Center Representative in Cincinnati.

Core Responsibilities of this position include:

• Resolving a variety of simple to complex customer problems
• Performing frontline investigation of unauthorized transaction claims
• Discussing and identifying customer needs

Qualifications Include:

• Ability to resolve product or service problems by clarifying the customers complaint
• Ability to determine the cause of the problem
• Ability to answer phone calls, emails, and chats