Virtual Call Center Technical Support Representative

Job Summary

A staffing agency is filling a position for a Virtual Call Center Technical Support Representative.

Must be able to:

• Interact with customers in response to inquiries, concerns, and requests about products and services
• Gather customer/product information and determine the issue by analyzing the symptoms
• Research using available resources, including article database systems

Qualifications Include:

• Proper phone and chat etiquette, including using client verbiage and positive positioning
• Ability to speak and type clearly and accurately, using proper grammar
• Ability to multitask during customer calls
• Experience with mobile devices
• Openness to constructive coaching and ability to implement performance improvement recommendations
• Ability to adjust to changes in technology, processes, and team structures