Job Summary
A software development company is filling a position for a Virtual Call Center Trainer.
Candidates will be responsible for the following:
- Adapting training methods and instructional material to meet learners’ varying learning styles.
- Ensuring the business, learning, and key performance requirements for training content and materials are the framework of training curriculum.
- Conducting performance management and/or disciplinary action as required under the guidance of HR and CX management
Qualifications for this position include:
- Minimum 1 year of experience as a Trainer, ideally in a call center or other high-volume, results focused environment
- Previous experience designing training for a virtual audience
- Exemplary time management skills
- Excellent skill in prioritizing tasks and responsibilities in a fast-paced and rapidly evolving environment
- Enjoys applying system and process expertise to get to the root of a problem and apply a solution. Ability to apply solutions to ‘big picture.’
- Exceptional interpersonal skills, both orally and in writing. Excellent literacy
