Job Summary

A business services company is filling a position for a Virtual Call Centre Customer Service Representative .

Must be able to:

• Talk to customers over the phone, email, online chat or social media to resolve their questions or concerns
• Maintain and updates customer information as necessary
• Calmly attempt to resolve and de-escalate any issues

Required Skills:

• High School Diploma or GED required
• Must reside in Upstate New York
• Strong listening/comprehension skills
• Excellent oral and written communication skills
• Ability to use phone and computer systems
• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time