Virtual Care Navigator

Job Summary

A company is looking for a Virtual Care Navigator (Front Desk Associate) for a remote position.

Key Responsibilities:

• Take calls from patients, families, and partners, manage appointments, and handle inquiries
• Work in the Electronic Health Record system, coordinate with clinicians, and document processes
• Make outbound calls, support patient needs, and identify process improvements

Required Qualifications:

• 2+ years experience in a provider office, preferably in pediatric or behavioral health
• Experience with EHR systems, insurance verification, and patient scheduling
• Familiarity with HIPAA compliance and documenting workflows
• Access to a private enclosed space for patient communication during work hours
• Familiarity with Gmail, Google Docs, Microsoft Office Suite, and adaptability to new programs