Job Summary

An information technology services company has a current position open for a Virtual Client Experience Manager.

Must be able to:

• Work as both an individual contributor and manager of people
• Assist with tracking, analyzing, and reporting key client experience metrics
• Work with the Head of Client Experience to identify areas for team improvement

Qualifications Include:

• Exceptional interpersonal communication skills
• Ability to build strong, professional relationships
• Experience working directly with clients
• Experience working in a cross-functional setting where decisions/action items were the result of a consensus
• Ability to determine when a situation calls for additional internal investigation