Job Summary

The largest independent provider of integrated HR applications is in need of a Virtual Client Operations Manager.

Core Responsibilities Include:

• Work closely with the Sales, Professional Services, OD and/or Support organizations to facilitate resolution to escalated client situations
• Prepare and deliver client account performance reports and executive level ad hoc reporting, as required and maintain executive scorecards on a quarterly basis
• Develop and implement process improvements and standard operating procedures to maximize efficiencies and consistently exceed client service levels

Qualifications for this position include:

• Bachelors degree or equivalent work experience
• Four or more years of experience implementing complex software solutions in a direct client role
• Prior experience working in a technical, project management, or consulting environment
• Experience facilitating root cause analysis, driving solutions to complex problems, and developing standards for future use