Virtual Client Specialist

Job Summary

Providing exceptional customer support, the full-time Virtual Client Specialist will handle inbound calls, navigate client instructions, and send professional emails while working hybrid remote from Midvale, UT after completing in-person training.

Key responsibilities

• Answer inbound calls accurately and efficiently, ensuring outstanding customer service
• Navigate client instructions and tools confidently while meeting call quality and accuracy standards
• Participate in professional development programs and contribute ideas to enhance processes and customer experience

Required qualifications

• High School diploma
• 40+ WPM typing speed
• Customer service experience
• Proficiency with Microsoft Office, Outlook, Internet, and Windows
• Reliable high-speed internet for remote work