Job Summary
A developer of applicant tracking software has an open position for a Virtual Client Support Specialist.
Core Responsibilities of this position include:
- Providing 8 hours of frontline phone and email customer service/support daily to clients
- Working as a team to meet and exceed Client Service Level Agreements
- Personalizing client interaction by asking questions to learn the client’s goals and offering insightful suggestions
Qualifications for this position include:
- Outgoing, customer-focused personality
- Thrives in a fast-paced environment
- Ability to build rapport with clients
- Ability to develop solutions that meet clients' specific needs