Job Summary
A clothing and accessories rental company is filling a position for a Virtual Clothing Rental Customer Experience Team Lead.
Individual must be able to fulfill the following responsibilities:
- Leading a team of Customer Experience Associates
- “Closing” Customer Experience nightly
- Maintaining department KPIs for service levels and quality and driving consistency across all teams
Qualifications for this position include:
- 5+ years in a customer-centric role
- 3+ years of management experience
- A collaborative mindset and drive to help others succeed
- A proven track record of developing employees in a fast-paced, high-growth environment
- Passionate about building the brand through incredible customer experiences
