Job Summary
A media company is filling a position for a Virtual Communications Call Center Customer Account Specialist in Phoenix.
Core Responsibilities of this position include:
- Assessing customers’ needs, suggesting products and services for their home and business needs
- Adjusting billing, negotiate claims, and arrange product substitutions/returns
- Managing customer concerns while meeting goals in Serving, Solving, and Selling
Skills and Requirements Include:
- High school diploma, GED or relevant work experience
- 6 months experience using a computer and navigating multiple screens
- 1 or more years customer service experience
- High-speed internet connection available in your home
- Excellent skills in creating an exceptional customer experience
- Ability to learn and apply new procedures