Virtual Contact Center Chat Technical Support Representative

Job ID: Available for Members

Location: Pacific Time, California, Idaho, Nevada, Oregon, Washington

Compensation: Hourly

Posted: Monday, February 19, 2018

This job expires in 2 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Staffing Agency

Career Level: Entry Level

Weekly Hours: Full Time

Job Details

A staffing agency has a current position open for a Virtual Contact Center Chat Technical Support Representative.

Must be able to:

  • Interact with customers in response to inquiries, concerns, and requests about products and services
  • Gather customer/product information and determine the issue by analyzing the symptoms
  • Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more

Must meet the following requirements for consideration:

  • High School Diploma
  • 18 years or older
  • 6 months customer service experience
  • Must provide phone and internet services and quiet work environment
  • Proper phone and chat etiquette
  • Ability to speak and type clearly and accurately, using proper grammar