Job Summary

An e-commerce lifestyle retailer is seeking a Virtual Contact Center Customer Service Associate.

Candidates will be responsible for the following:

• Answering incoming customer calls, chats, and emails in a professional manner
• Responding to customer inquiries through multiple channels, as needed
• Researching and troubleshooting problems and providing resolutions

Position Requirements Include:

• High school diploma or equivalent
• 6+ months experience in a customer service related role
• Must provide PC, two monitors, keyboard, mouse and wired internet
• Strong written and verbal communication skills
• Ability to work flexible hours such as evening, weekend, and holidays as necessary
• Acceptable level of hearing and vision to perform job duties