Virtual Contact Center Vendor Supervisor in Allen

Location: Texas

Compensation: To Be Discussed

Staff Reviewed: Mon, Nov 16, 2020

This job expires in 18 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Education Level: Some College

Job Summary

A consumer and business credit reporting and marketing service provider is filling a position for a Virtual Contact Center Vendor Supervisor in Allen.

Must be able to:

  • Coordinate day-to-day operations and administer company policies and procedures through BPO/vendor staff
  • Manage the performance of outsourced partners against key contact center operational KPIs
  • Engage key stakeholders in vendor relationships and act as the point of escalation where necessary

Qualifications for this position include:

  • Strong working knowledge of omnichannel contact center operations in a supervisory or managerial capacity
  • Strong knowledge of Vendor / BPO call center relationships
  • Strong understanding of contact center KPIs and key levers for performance measurement and improvement
  • Ability to manage many projects and priorities in a fast-paced environment
  • Demonstrated ability to manage remote teams, and drive accountability for business results