Job Summary
A consumer and business credit reporting and marketing service provider is filling a position for a Virtual Contact Center Vendor Supervisor in Allen.
Must be able to:
- Coordinate day-to-day operations and administer company policies and procedures through BPO/vendor staff
- Manage the performance of outsourced partners against key contact center operational KPIs
- Engage key stakeholders in vendor relationships and act as the point of escalation where necessary
Qualifications for this position include:
- Strong working knowledge of omnichannel contact center operations in a supervisory or managerial capacity
- Strong knowledge of Vendor / BPO call center relationships
- Strong understanding of contact center KPIs and key levers for performance measurement and improvement
- Ability to manage many projects and priorities in a fast-paced environment
- Demonstrated ability to manage remote teams, and drive accountability for business results
