Job Summary

A business process outsourcing company is filling a position for a Virtual Bilingual Spanish Customer Care Advocate.

Candidates will be responsible for the following:

• Assessing calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifying customer needs by referring to case notes and examining each as a specific case
• Performing routine call center activities concerning business products and services

Qualifications Include:

• Able to evaluate issues and solutions to provide the best outcome for the client and end-users.
• Has developed skillset in a range of processes, procedures, and systems
• Ability to problem solve, self-guided