Virtual Customer Care Representative

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Mar 31, 2021

This job expires in: 21 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A real estate and home development company needs applicants for an opening for a Virtual Customer Care Representative.

Candidates will be responsible for the following:

  • Providing friendly telephonic and virtual Homeowner support in a creative, proactive manner
  • Following up on every service request virtually, ensuring a thorough evaluation and diagnosis is completed and well documented
  • Communicate and assessing through a virtual platform

Skills and Requirements Include:

  • Minimum High School or GED required
  • Minimum 2 years customer or field service experience required or equivalent
  • Ability to communicate clearly and attentively with diverse audiences via a remote setting
  • Comfortable with innovation and technology, including virtual applications, chat, text, and artificial intelligence
  • Team player willing to go the extra mile
  • Patience and ability to coach others

COMPLETE JOB DESCRIPTION

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