Job Summary

A natural health company is in need of a Virtual Customer Care Specialist.

Individual must be able to fulfill the following responsibilities:

• Responding to every one of our customer's inquiries via telephone and email (online ticketing system) in a timely fashion
• Making sure every customer is fully satisfied with the proposed resolution you put forth
• Communicating with our fulfillment team to identify and correct mistakes with shipments

Must meet the following requirements for consideration:

• Experienced and comfortable with taking incoming calls/making outgoing calls
• Must be a dependable, detail-orientated, and easy-going (yet professional) person
• Must know your way around Email clients, Microsoft Office, and apps like Skype
• Happy to perform repetitive tasks and answering the same core group of questions day-in and day-out
• Highly organized, and can multi-task with ease
• Must be fast at typing (at least 50 WPM