Virtual Customer Care Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Wednesday, February 14, 2018

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Flexible, Full Time

Employer Type: Employer

Job Summary

A natural health company is in need of a Virtual Customer Care Specialist.

Individual must be able to fulfill the following responsibilities:

  • Responding to every one of our customer's inquiries via telephone and email (online ticketing system) in a timely fashion
  • Making sure every customer is fully satisfied with the proposed resolution you put forth
  • Communicating with our fulfillment team to identify and correct mistakes with shipments

Must meet the following requirements for consideration:

  • Experienced and comfortable with taking incoming calls/making outgoing calls
  • Must be a dependable, detail-orientated, and easy-going (yet professional) person
  • Must know your way around Email clients, Microsoft Office, and apps like Skype
  • Happy to perform repetitive tasks and answering the same core group of questions day-in and day-out
  • Highly organized, and can multi-task with ease
  • Must be fast at typing (at least 50 WPM