Virtual Customer Experience Retention Representative in Jacksonville

Location: Florida

Compensation: To Be Discussed

Staff Reviewed: Wed, Nov 18, 2020

This job expires in 13 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A media company has a current position open for a Virtual Customer Experience Retention Representative in Jacksonville.

Candidates will be responsible for the following:

  • Providing end-to-end support for customers/communities
  • Accurately and confidently handling various types of customer inquiries
  • Communicating in a warm and friendly manner through both verbal and written means

Required Skills:

  • High school diploma or equivalent
  • 0-2 years related experience
  • Ability to achieve established goals and performance metrics
  • Ability to comply with all established credit policies and guidelines
  • Ability to follow established escalation procedures to expedite prompt resolution
  • Ability to use multiple tools and systems with ease