Virtual Customer Experience Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Monday, April 09, 2018

Job Category: Customer Service, Healthcare, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A physician practice management company is seeking a Virtual Customer Experience Specialist.

Candidates will be responsible for the following:

  • Assisting customers with all questions around billing, their patient portal, and other inquiries
  • Monitoring all requests for help from patients on a variety of topics
  • Providing first-level technical support to patients that report issues with the Web based product

Must meet the following requirements for consideration:

  • High School Diploma required, advance certification a plus
  • Familiar using software such as Word, Excel, Web Browsers and Browser based web applications.
  • Excellent written and verbal communication
  • Accessibility to private, quiet work space with high-speed internet to work remotely
  • Must comply with all HIPAA rules and regulations