Job Summary
A physician practice management company is seeking a Virtual Customer Experience Specialist.
Candidates will be responsible for the following:
- Assisting customers with all questions around billing, their patient portal, and other inquiries
- Monitoring all requests for help from patients on a variety of topics
- Providing first-level technical support to patients that report issues with the Web based product
Must meet the following requirements for consideration:
- High School Diploma required, advance certification a plus
- Familiar using software such as Word, Excel, Web Browsers and Browser based web applications.
- Excellent written and verbal communication
- Accessibility to private, quiet work space with high-speed internet to work remotely
- Must comply with all HIPAA rules and regulations
