Job Summary
An organization that connects book publishing professionals is in need of a Virtual Customer Happiness Manager.
Core Responsibilities of this position include:
- Offering customer support
- Reviewing projects submitted on the platform
- Reaching out to creative professionals and presenting Company to them
Qualifications for this position include:
- Customer support experience (Intercom, Crisp, Zendesk, etc)
- Experience automating support processes
- Great understanding of on-boarding and conversion rate optimization techniques
- Native-level English speaker
