Virtual Customer Insights Manager

A global company is seeking a Virtual Customer Insights Manager.

Candidates will be responsible for the following:

• Providing analytical support
• Transforming customer experience data and analytics
• Deriving insights from both structured and unstructured data and various business systems

Must meet the following requirements for consideration:

• Bachelor's Degree
• 5+ years of relevant experience in marketing research, customer insights or related field
• Experience leveraging external firms and contractors to augment internal teams and capabilities
• Experience working cross-functionally and developing influence without authority
• Experience in interpreting customer insights and crafting/delivering insightful presentations to stakeholders
• Different approaches to measuring customer experience (e.g. Net Promoter, Satisfaction, etc.)