Virtual Customer Service Representative

Job Summary

A company is looking for a Virtual Care Customer Service Representative.

Key Responsibilities

• Deliver consistent, high-quality service and address member inquiries with professionalism and empathy
• Engage with members through various communication channels, providing effective solutions and support
• Take full ownership of customer concerns, ensuring timely resolution and a seamless experience

Required Qualifications

• 5+ years of experience in a customer service role within a concierge-level or white-glove support environment
• Prior veterinary experience in a small animal clinic is required; 3+ years preferred
• Proven ability to take full ownership of client concerns
• Comfort with technology, including customer support and medical record software
• Bilingual candidates preferred to enhance communication and service