Job Summary

A customer service outsourcing company is in need of a Virtual Customer Service Representative.

Candidates will be responsible for the following:

• Providing personalized tax preparation software support
• Managing inbound phone calls and video customer service
• Helping customers who are working on tax returns with both product and software inquiries

Position Requirements Include:

• Excellent verbal and written communication skills
• Positive attitude, flexible and adaptable to change
• Ability to effectively communication, based on a customer’s mindset
• Demonstrate a sincere desire to assist customers and put their needs first