Job Summary
A customer management solutions company is filling a position for a Virtual Customer Service Representative.
Core Responsibilities Include:
- Professionally handling a high volume of incoming calls
- Gathering customer information, assessing and fulfilling customer needs
- Utilizing and navigating multiple systems simultaneously
Qualifications for this position include:
- 1+ years of experience in customer service or a degree or the appropriate education
- Stable work history
- Ability to type a minimum of 30 WPM
- Demonstrated experience with Microsoft applications
- Ability to identify customer needs and clearly articulate products and services
- Ability to pass a drug screen and background check
